CUSTOMER SERVICE:

Our client-centered, integrated service structure provides you with an administration that will handle the details – such as communication with your customers by phone, in writing, by e-mail or SMS.

To do this, we use integrated multi-channel-technology and train our customer service professionals regularly to ensure that they stay abreast of changes.

Our aim is total satisfaction. Yours as well as your customers'!

Phone Service CALL CENTER (incoming and outgoing)
Phone calls: Mon-Fri 8:00 to 20:00, Sat 09:00 to 12:00;
Email, fax: 24h/24h
Customer Service in writing (letter, fax, email);
Social-Commerce (Twitter, Chat etc.);
Multilanguage: (German, English, Italian, French, Polish, Norwegian, Danish, Finnish, Dutch, Spanish, etc.).
More than 500 Call Center agents (USA, Germany, Italy, UK);
Credit Management, reminders, debt collection and credit evaluation (including foreign currencies and local payment methods)
Active risk management
Reports and statistics